Last Updated: September 30, 2026
Wizdom International is an independent private consultancy providing overseas-education counselling, career-readiness support, language-test preparation and general international pathway information.
This Refund & Cancellation Policy explains how cancellation and refund requests are handled for services purchased from Wizdom International.
1. Service Fees
Fees paid to Wizdom International are charged for the professional services agreed with the client.
Depending on the selected service, work may include profile assessment, counselling, education or career planning, document review, document preparation support, application-related guidance, language-test preparation and general information regarding official requirements.
The applicable service scope and fees may vary according to the service selected by the client.
2. When Our Service Begins
A service is considered to have started once Wizdom International begins work on the client’s case.
This may include activities such as:
- Profile assessment or counselling
- Reviewing information or documents provided by the client
- Preparing or checking documents
- Researching suitable education or career options
- University or institution shortlisting
- Providing application-related guidance
- Providing information about official requirements
- Scheduling or commencing language-test preparation or coaching
- Other work included within the agreed service
The amount of work already completed may be considered when reviewing a cancellation or refund request.
3. Cancellation Requests
Clients may request cancellation by contacting Wizdom International through the official contact details provided by the company.
Cancellation requests are reviewed individually based on factors including the selected service, the stage of work, services already provided and any costs already incurred.
Submitting a cancellation request does not automatically create eligibility for a full or partial refund.
4. Refund Requests
Refund requests are reviewed on a case-by-case basis.
When reviewing a request, Wizdom International may consider:
- The service purchased
- The stage at which the cancellation request was received
- Work already completed
- Counselling or consultation already provided
- Documents already reviewed or prepared
- Research or application-related work already completed
- Classes or training sessions already commenced
- Costs already incurred in providing the agreed service
- Any other relevant circumstances relating to the client’s service
Where a refund is approved, the amount will be determined after considering the services already delivered and applicable costs.
5. Third-Party Decisions and Outcomes
Decisions made by educational institutions, employers, testing organizations, public authorities or other independent organizations are outside the control of Wizdom International.
Payment to Wizdom International is for the professional services agreed with the client. It does not determine or influence decisions made independently by any educational institution, employer, testing organization, public authority or other third party.
A refusal, rejection, delay, change in requirements or other decision made by a third party does not automatically make the service fee refundable.
Any refund request arising after such a decision will be reviewed according to this policy and the stage of services already provided.
6. Official Applications and Submissions
Where applicable, Wizdom International may assist clients with document preparation, document checking and general information relating to official requirements.
Official applications, declarations and submissions remain the responsibility of the client and must be completed through the relevant official authority or authorised channel.
Clients are responsible for reviewing the accuracy and completeness of their information before making an official submission.
7. Admission-Related Decisions
Admission decisions are made independently by the relevant educational institution.
If an institution declines an application, changes its admission requirements, changes programme availability or makes another independent decision, this does not automatically make fees paid to Wizdom International refundable.
Any refund request will be considered according to the service stage and work already completed.
8. Decisions by Public Authorities
All assessments and final decisions made by public authorities are independent of Wizdom International.
A refusal, delay, request for additional information, change in official requirements or other decision by a public authority does not automatically create eligibility for a refund of Wizdom International’s service fees.
Refund requests in such circumstances will be reviewed individually according to this policy.
9. IELTS and Language-Training Services
Fees paid for IELTS preparation, language coaching or similar training services are non-refundable once classes have commenced.
Before classes begin, cancellation requests may be reviewed individually based on scheduling, resources allocated and any services already provided.
If Wizdom International cancels a paid training service before it begins, the applicable amount for the cancelled service will be reviewed for refund or an alternative arrangement may be offered to the client.
10. Third-Party Fees
Fees charged by third parties are separate from Wizdom International’s professional service fees.
These may include fees charged by educational institutions, testing organizations, credential-assessment organizations, medical providers, courier companies, public authorities or other external organizations.
Where such payments are required, clients should pay the relevant third party directly through its official or authorized payment channel wherever applicable.
Refunds of third-party fees are subject to the terms and policies of the organization that received the payment. Wizdom International does not control refund decisions made by third parties.
11. Client Responsibilities
Clients are responsible for providing complete, accurate and authentic information and documents.
Clients should promptly inform Wizdom International of any relevant changes to their circumstances or information.
Wizdom International may be unable to continue providing a service where information is incomplete, inaccurate, misleading or where required documents are not provided.
Refund requests in such circumstances will be reviewed based on the work already completed and costs already incurred.
12. Changes in Requirements
Admission requirements, programme availability, official rules, documentation requirements and other third-party requirements may change from time to time.
Wizdom International may update its guidance when relevant changes become known.
A change introduced by an educational institution, public authority or other independent organization does not automatically make previously provided professional services refundable.
13. Refund Processing
If a refund request is approved, Wizdom International will communicate the applicable refund amount to the client.
Approved refunds are generally processed within 10–15 business days after approval.
The time required for the amount to appear in the client’s account may vary depending on the bank, payment provider or payment method used.
Where applicable, the refund may be returned through the original payment method or another mutually agreed method.
14. How to Request a Cancellation or Refund
To request cancellation or a refund, clients should contact Wizdom International through the official contact details published by the company.
The request should include sufficient information to identify the relevant service and payment.
Additional information may be requested where reasonably required to review the request.
15. Policy Updates
Wizdom International may update this policy from time to time to reflect changes in its services, operational practices or applicable requirements.
The version published on the website at the relevant time will indicate the latest update date.
16. Contact
For questions regarding this Refund & Cancellation Policy, clients may contact Wizdom International through the contact information published on the official website.
Wizdom International aims to handle cancellation and refund requests in a fair and transparent manner based on the agreed service, work already completed and the circumstances of each request.
Wizdom International
Rajkot, Gujarat, India
Phone: +91 91377 20121